Order Status

Your order will be placed immediately and your credit card purchase will be authorized in real-time. Please write down your order number for future reference. If you have questions about your order, we'll be able to assist you more quickly if you have this number on hand.

We'll also send a confirmation message that summarizes your order. When we ship your order, we'll notify you by email. Remember that you can check the status of your order online anytime from Your Account. Status of your order will be indicated - processed, shipped, completed, backordered, cancelled or returned.

When you place an order with PerfectPetzzz.com, the order fulfillment process starts immediately. So if you need to change or cancel an order, please contact us by email. When you email, be sure include your order number.

Please keep in mind that we can't cancel or change an order once it has entered the shipping process, which will occur a few hours after you place your order. That's why it's important to contact us by phone right away -- before we start to process your order.

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