Current Employment Opportunities at CD3, Inc.
Company Description:
CD3 is a consumer goods manufacturer in Austin, TX. We have been growing for 15
years and continue to expand our offering and our business. We offer full time employment
with excellent compensation and potential for career growth and development.
Customer Service Account Manager
Department Overview: Customer service is at the heart of the company's
daily operations because it serves as the point of exchange for goods and information
between the customer and the company. Customer Service gives
you a chance to be a hero everyday! The customer service department's
primary focus is delivering the products and information the customer needs in ways
that benefit both the customer and the company. When we succeed in that goal, everyone
is happy! It is far from a "thankless task"-customers really appreciate your help
in meeting their needs and your colleagues value the contribution you make to the
company's success!
Position Overview: Specific duties will include:
- Placing orders
- Facilitating returns
- Coordinating efforts with warehouse
- Maintaining positive, professional rapport with account contacts
- Advising clients on best practices for cost and efficiency
- Answering phones
- Replying to customer support emails
- Understanding features and benefits of all products
- Counseling retail customers on purchases by phone
- Sharing relevant information from customers with appropriate colleague
- Diffusing difficult customer issues
- Maintaining accuracy of locations page of website
- Enforcing company policies governing transactions with specific customers
- Adhering to contractual agreements with specific customers
- Maintaining database of customers and locations nationwide
- Maintaining account files
- Identifying and correcting inconsistencies/ problems for individual accounts
Requirements:
- 3+ years of customer service/account management experience
- Detail oriented
- Friendly and confident phone presence
- PC literacy including Windows based software and office suite
- Multi-task and prioritize well
- Very organized
- Work well in team setting
- Bachelor's degree preferred
Send
us your resume!
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