Perfect Petzzz Frequently Asked Questions

How do I know how much inventory to stock? We provide recommendations based on location, the size of the mall, and past experience. We recommend reorders based on sales volume.

How do I hire or interview employees? How do I identify the right employee? How do I identify the employee who is good at selling? We cover these topics and other important questions in our training. It's all based on what we've learned from past operators.

Who do I contact if I have a problem with a product? We have a customer support department you can contact at info@PerfectPetzzz.com. Everyone in our office will be happy to respond to any problems you might encounter.

How do I get a good space in the mall of my choice? The earlier you choose a space the better. If you have a mall in mind, contact them and then contact us.

How should I dress for work? You are representing your business and should dress appropriately. You do not have to necessarily wear a suit, but make sure you feel you are representing your business well and your employees will follow your lead. We advise a "no jeans" rule for you and your employees. We can provide art work for you to make your own shirts for yourself and your employees.

Should I work normal 9 to 5 hours? How about my employees? It depends on mall hours, but generally we advise that you pace yourself to be ready for December and the holiday rush. Try to keep a good balance when scheduling employees and yourself.

Remember, you will be on your feet. A general guideline for employees may be 4-hour shifts. The more you are there, the better you are able to control things but you don't want to burn yourself out the first month. Keep in mind that most malls are open 7-days a week, and they often increase their operating hours during the holiday season.

Should I store Perfect Petzzz products in a storage space? At a cart, your inventory is your display and you have no "back room" to store extra inventory. Some malls do provide storage that you can rent, but many do not. Our operators use everything from their cars or SUVs to their garages or extra bedrooms for storage. Whatever works best for you to have extra inventory relatively close by.

What types of records do I need to keep? Our operators keep weekly reports of their sales and this helps us to determine how they are performing, and helps to determine their product reorders. The most important thing to keep track of is your inventory. We recommend that at least once a week you take physical stock of your inventory and keep records of your sales. Eliminating shrinkage is the best way to increase your bottom line!

Is customer service really important? By all means, one customer that keeps coming back is worth a lot! Chances are, they tell their friends about you and so on down the line. Before you know it, you have all the customers you can handle just from good hype. The customer is always right.